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FAQ
Frequently Asked Services Offered Questions
What types of removal services do you provide?
We cover house removals, office relocations, student moves, and single-item deliveries. Whether your move is big or small, we can tailor our services to your needs.
Can you handle office relocations?
Absolutely. We have experience in moving office equipment, furniture, and IT setups. We work efficiently to minimise downtime for your business.
Do you move specialist items like pianos or antiques?
Yes, our team is trained to handle delicate and bulky items. We use the right equipment and protective materials to ensure safe transportation.
Do you offer packing services as part of your removals?
Yes, we can pack all or part of your belongings. We also supply packing materials if you prefer to do it yourself.
Do you provide same-day or emergency removal services?
Yes, subject to availability, we can arrange last-minute or same-day removals. Contact us as early as possible for urgent requests.
Do you offer man-with-a-van services?
Yes, our man-and-van option is perfect for smaller moves, single-item deliveries, or quick jobs. It’s a cost-effective solution if you don’t need a full removal team.
Do you provide student removals?
Yes, we offer affordable packages for students moving between halls, flats, or returning home during term breaks.
Can you provide international removals?
While we specialise in moves across Scotland and the UK, we can also assist with international relocations through our trusted network of partners.
Do you offer temporary storage as part of your removal service?
Yes, if there’s a gap between moving out and moving in, we can keep your items in our secure storage until you’re ready for delivery.
Can you help with furniture dismantling and reassembly?
Yes, we regularly dismantle and reassemble furniture such as beds, wardrobes, and desks. This makes transportation easier and safer.
Frequently Asked Packing Questions
Do you provide packing materials?
Yes, we supply high-quality packing materials including sturdy boxes, bubble wrap, tape, and protective covers. We can deliver these in advance or bring them on moving day depending on your needs.
What if I want to pack myself?
That’s no problem. Many customers prefer to handle their own packing, and we’ll simply load and transport your items. We can still provide professional packing materials to make the process easier.
Do you label the boxes when you pack?
Yes. Our packing team labels each box clearly by room and contents, so unpacking at your new property is faster and more organised.
Can you dismantle and pack furniture?
Yes, we can dismantle large items such as wardrobes, beds, and desks. Each piece is wrapped and packed securely, and we’ll reassemble them at your new location if needed.
What should I avoid packing myself?
We recommend leaving fragile, valuable, or bulky items for our professional team to handle. Items such as glass cabinets, antiques, or electronics are best packed by our movers to ensure maximum safety.
Can you do the packing for me?
Absolutely. We offer full or partial packing services. Our team can pack your entire home or just focus on delicate and fragile items, saving you time and stress.
How long before my move should I start packing?
If you’re packing yourself, we recommend starting at least 2–3 weeks before your move, beginning with non-essential items. This ensures you’re not rushed as moving day approaches.
How do you protect fragile items
We use specialised materials such as double-walled boxes, bubble wrap, and packing paper. Fragile items are wrapped individually and carefully placed in reinforced boxes for safe transport.
Do you provide wardrobe boxes for clothing?
Yes, we can provide wardrobe boxes that allow clothes to remain on hangers, keeping them neat and crease-free during the move.
Can I hire you just for packing without a full removal service?
Yes, we also offer stand-alone packing services. If you simply need help boxing and preparing your items, our team can step in and make the process hassle-free.
Frequently Asked Insurance Questions
Are my belongings insured during the move?
Yes, all of our removal services are covered by goods-in-transit insurance. This ensures your items are protected while they are being transported from your old property to your new one.
Is there a maximum value covered by your insurance?
Yes, like all insurance policies, there are coverage limits. We’ll be happy to explain the details and ensure your belongings are covered. If you have particularly high-value items, we can advise on additional cover options.
What happens if something is damaged during the move?
In the unlikely event of damage, we’ll guide you through the claims process quickly and fairly. We pride ourselves on careful handling, but our insurance provides peace of mind should anything go wrong.
Do you offer insurance for storage as well?
Yes, if you use our storage services, your belongings will also be insured while in storage. This provides full protection whether your items are in transit or kept in our secure storage facility.
Is accidental damage caused by the movers covered?
Yes, accidental damage caused by our team is covered by our liability insurance. We take every precaution to avoid accidents, but you’ll have full peace of mind knowing you’re protected.
What type of insurance do you provide?
We provide goods-in-transit insurance for items being moved and public liability insurance for additional protection. This covers your belongings as well as any potential incidents that could occur during the move.
Do I need to arrange extra insurance for expensive items?
If you have high-value items such as antiques, jewellery, or fine art, we recommend discussing them with us beforehand. In most cases, our standard insurance will cover them, but sometimes extra protection may be advised.
Am I covered if I pack my own belongings?
Yes, your items are still insured while in transit. However, please note that poorly packed boxes may not be covered in the same way as items packed by our professional team.
Can I request a copy of the insurance details before booking?
Of course. We provide full insurance documentation upon request so you can review the terms, limits, and coverage before confirming your booking.
Why is insurance important when choosing a removal company?
Insurance protects your belongings and gives you confidence that, in the unlikely event of loss or damage, you won’t be left out of pocket. Choosing a fully insured removal company like Rapid Removal Scotland means your move is safe and secure from start to finish.
Frequently Asked Moving Day Questions
What time will the movers arrive on moving day?
Our team usually arrives in the morning, at a pre-agreed time that works best for you. We’ll confirm the exact time in advance so you can plan your day around the move.
Do I need to be present during the move?
We recommend that you, or someone you trust, is present to oversee the process. This ensures the team can ask questions, clarify where items should go, and deal with any last-minute decisions.
Do you protect my home during the move?
Yes, we take great care to protect your property. We use floor runners, blankets, and padding where necessary to prevent damage to walls, doors, or flooring during the move.
Can you disconnect and reconnect appliances on moving day?
We can disconnect and transport appliances such as washing machines or refrigerators. However, for reconnection (especially for gas or specialised fittings), we recommend using a qualified professional.
Can I travel in the van with the movers?
For safety and insurance reasons, customers can’t travel in the removal vans. We recommend travelling separately, but our team will keep you updated on the journey and arrival time.
How long will my move take?
This depends on the size of your property, the amount of belongings, and the distance between locations. A small flat may only take a few hours, while a full house move could take most of the day. We always provide time estimates when booking.
Will you place furniture and boxes in the right rooms?
Yes. Our movers don’t just unload your belongings at the door — we carefully place furniture and boxes into the rooms you request, making unpacking much easier.
What if it’s raining or the weather is bad on moving day?
Scottish weather can be unpredictable, but we’re fully prepared. Our team uses protective covers and works quickly to minimise exposure, ensuring your belongings stay safe and dry.
What happens if something is damaged during the move?
In the unlikely event of damage, we’re covered by goods-in-transit and public liability insurance. We’ll guide you through the claims process quickly and fairly, giving you peace of mind.
What should I do to prepare for moving day?
Make sure everything is packed (unless you’ve booked our packing service), label boxes clearly, and keep essentials like documents, keys, and medication separate. It also helps to confirm parking space for the removal van in advance.
Frequently Asked Storage Solutions Questions
Do you offer storage as part of your removal service?
Yes, we provide secure short-term and long-term storage solutions. This is ideal if you’re downsizing, waiting for a property chain to complete, or simply need extra space.
Are my belongings insured while in storage?
Yes, your belongings are covered by insurance while in our care. We also have 24/7 security and monitoring to keep your possessions safe.
Can I access my items while they’re in storage?
Yes, you can arrange access to your storage unit. Simply contact us to schedule a visit, and we’ll make sure everything is ready for you.
Can you collect items for storage directly from my home?
Yes, we provide a collection service. Our team will pick up your items, transport them safely, and place them into storage for you.
Can I store large items like furniture or appliances?
Absolutely. Our storage facilities can accommodate everything from sofas and wardrobes to fridges and pianos. We’ll make sure each item is wrapped and protected before storage.
Where are your storage facilities located?
Our storage facilities are conveniently located across Scotland, making them easily accessible. We’ll recommend the closest option depending on where you’re moving from.
How secure is your storage facility?
Extremely secure. Our facilities use CCTV, alarm systems, and restricted access to ensure maximum protection. Only authorised staff have entry rights.
How long can I keep my belongings in storage?
There’s no limit — you can store your belongings for as little as a week or as long as you need. Our flexible contracts mean you’re never tied down.
How long can I keep my belongings in storage?
There’s no limit — you can store your belongings for as little as a week or as long as you need. Our flexible contracts mean you’re never tied down.
How much does storage cost?
The cost depends on the size of the unit and the duration of storage. We offer competitive rates and can bundle storage with your removal package for extra savings.